Your Right Hand

Service Description

Ideal for Entrepreneurs who need a Right Hand aka Part-time COO. For the Chief Operating Officer (COO) / Your Right Hand position, here are the key responsibilities distilled into bullet points: - Oversee daily operations, including invoicing and client relationship management. - Refine standard operating procedures (SOPs) to enhance organizational efficiency. - Build and lead high-performing teams, ensuring productivity and morale. - Track key performance indicators (KPIs) to monitor and report on business health. - Collaborate and brainstorm on strategic planning to align operational strategy with business goals. - Identify and address weaknesses, creating solutions to improve business operations. - Establish quarterly projects and goals, setting clear objectives and benchmarks. - Set up a regular meeting cadence to ensure consistent progress toward goals. - Offer single-entry bookkeeping services to enhance financial management capabilities. (additional fee)

Cancellation Policy

Booking Policy for Literal SaaS Agency Welcome to Literal SaaS! We are thrilled to offer you our range of services and look forward to assisting you. To ensure a smooth and efficient booking process for all our clients, we have established the following booking policy. Please read it carefully before making your appointment. Scheduling Appointments - Appointments can be scheduled through our website, via email, or by calling our customer service hotline. - Upon booking, you will receive a confirmation email or message with the details of your appointment, including date, time, and any other relevant information. Rescheduling Appointments - We understand that plans can change. If you need to reschedule your appointment, we kindly ask that you notify us at least 24 hours in advance. - Rescheduling within the 24-hour window prior to your appointment is subject to availability and may not always be possible. Cancellations - If you must cancel your appointment, please do so at least 24 hours in advance of your scheduled time. - Cancellations made with less than 24 hours' notice will incur a cancellation fee equivalent to 50% of the cost of the scheduled session. This fee compensates our staff for their time and ensures we can continue to offer high-quality services to all our clients. No-Show Policy - Failure to show up for your scheduled appointment without prior notification will be considered a "no-show." - No-shows will be charged a fee equivalent to 50% of the cost of the missed session. Payment of Cancellation and No-Show Fees - Fees incurred from late cancellations or no-shows will be charged to the credit card or payment method on file. - Clients must have a valid payment method on file to book appointments with Literal SaaS. Exceptions - We understand that emergencies happen. If you are unable to meet the cancellation deadline due to circumstances beyond your control (e.g., illness, family emergency), please contact us as soon as possible to discuss the possibility of waiving the cancellation fee. - Such exceptions will be considered on a case-by-case basis at the discretion of Literal SaaS management. Contact Information For any questions regarding this booking policy, to schedule, reschedule, or cancel your appointment, please contact us using the following: - Email: contact@literalsaas.com - Phone: 281-3560226 - Website: www.literalsaas.com Thank you for choosing Literal SaaS.

Contact Details